Our trips & tours
South-Morocco Imperial Cities Bathing Week Fly & Drive
Information
Miscellaneous
Contact us Imprint Conditions
Booking Conditions
The following conditions apply to the contract made upon acceptance of the booking by Hora Promotions GmbH (hereafter known as the company) provided the person signing the Booking Form has the full authorisation of all named individuals to enter into this contract.
Upon receipt of your Booking Form and, if for any reason, the Company cannot confirm your first choice and an alternative is unacceptable, we shall return your deposit in full.
Credit card transaction fees
A transaction fee will be applied to any payment made by credit card. No transaction fee applies to debit cards. The fee is 2.5 % of the value.
Cancellation by the client
Any cancellation of a booking after an invoice has been produced, must be made in writing to the Company by the person who signed the Booking Form.
The following scale of cancellation charges will apply:
- Less than 8 weeks: 30% of the total invoice
- Less than 6 weeks: 40% of the total invoice
- Less than 4 weeks: 50% of the total invoice
- Less than 2 weeks: 80% of the total invoice
- Less than 1 week: 100% of the total invoice
Exception: If, due to unusual circumstances, the balance of the holiday has not been paid and the booking is subsequently cancelled within the 8 week period prior to departure, the client is still liable for payment to the amount as set out in the above scale of cancellation charges.
If, however, you have taken out travel insurance you may be able to recover the above charges if the reason, backed by official documentation, falls within the parameters of the insurance policy. (See Travel Insurance details).
Itinerary Changes Whilst In Morocco
Should you decide, whilst in Morocco, to deviate from your planned itinerary any additional expense resulting from such an action must be paid direct to those providing the service. No refund will be considered for unused, prebooked accommodation, services or flights.
General
We accept responsibility for ensuring the holiday which you book with us is supplied as described in this brochure and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. In respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions.
We limit our liability for claims to compensation demages on the amount of triple total invoice.
If war, threat of war, civil unrest, closure of airports, industrial action, threatened or actual terrorist activities or any other event (condition are defined by the German Auswaertiges Amt Berlin. (Foreign Office) outside the control of the Company, either delays or extends the holiday or compels a change in the holiday arrangements during the holiday, the Company cannot accept liability for any resulting loss, damage or expense and no refunds will be made.
Cancellation and alteration by the company
The Company guarantees that, subsequent to the date when the final balance of the tour, holiday or other travel arrangements becomes due, the Company will not effect cancellation, unless this becomes necessary as a result of force majeure or where the client defaults in payment. If prior to, or subsequent to the commencement of the holiday, a material alteration did become necessary through unforeseen circumstances or force majeure, every effort by the Company will be made to offer a suitable alternative. If this change occurs prior to departure you will be offered the choice of (a) a suitable alternative (b) another available holiday or (c) the opportunity to cancel with a full refund.
Note: Material alterations shall not include delays in departures on tours, holidays or other travel arrangements caused by weather conditions, technical problems to transport, strikes, industrial action or other circumstances beyond the control of the Company.
Complaints
In the event of any dissatisfaction with the accommodation or any other service provided by the Company, the matter MUST be reported immediately to the organisation concerned (i.e. Hotel Manager, Agents etc.) so that immediate action can be taken to remedy the problem. Thereafter the matter must be referred, in writing, to the Company within 28 days subsequent to the clients return.
Misadventure
Where appropriate and subject to the Companies reasonable discretion, the Company will afford general assistance to clients who through misadventure, suffer illness, personal injury or death during the period of the holiday arising out of an activity which does not form part of the foreign inclusive holiday nor of any excursion offered through the Company. Where legal action is undertaken by the client, with the prior agreement of the Company, initial legal costs associated therewith shall be met by the Company providing a request for such assistance is received 90 days from the date of the misadventure. Total costs for any assistance shall not exceed £5,000 per booking form. In the event that there is a successful claim for such costs against a third party or there being a suitable insurance policy/ies in force, costs actually incurred by the Company shall be recoverable from the clients. Note: Claims in respect of liability and quantum fall within the exclusive jurisdiction of the courts in Morocco where the contract was entered into.
Cancellation or delay of aircraft or other transportation
We do not accept liability for any additional cost which you may incur as a result of delays or cancellation of international or domestic flights or any other transportation for any reason beyond our control. We regret that it is not possible to recover the cost of unused, pre-booked accommodation or service. Any additional costs involved in such a delay are to be met by the client. If delay is caused by technical problems, the airline will normally provide airport meals and accommodation where necessary. However, if caused by bad weather, strikes, traffic control etc., the airline will seldom offer any compensation as the delay is outside their control. (See Travel insurance policy for possible recovery of these costs).
Important Note
This brochure (website) is issued on the sole responsibility of the tour- operator. It is not issued on behalf of and does not commit the Airline(s) mentioned therein, or any Airline whose services are used in the course of the holiday(s). Passages are booked and/or tickets issued subject to the terms and conditions of the carriers and/or principals concerned and not otherwise.
Insurances
We have arranged through R & V Allgemeine Versicherung AG an insurance against insolvency of the company. We recommend you to arrange a travel insurance (health insurance etc.)